At Sweet Baby, we aim to ensure your complete satisfaction with every purchase. If you are not entirely pleased with your order, we are here to assist you with returns and exchanges.
Return Policy
You may return or exchange unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that personalized items and final sale merchandise are not eligible for return or exchange.
How to Initiate a Return or Exchange
- Prepare Your Items: Ensure the products are in their original condition, with all tags attached.
- Package Securely: Place the items in appropriate packaging to prevent damage during transit.
- Ship the Package: Send the package to the return address provided on your original packing slip. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
Refunds
Once we receive and inspect your returned items, we will process your refund to the original payment method within 7-10 business days. Shipping costs are non-refundable.
Exchanges
For exchanges, please indicate the desired item and size when initiating the return. If the requested item is unavailable, we will issue a refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly.
For further assistance, please visit our website at sweetbabysshop.com.